Shipping

While we would love to go global, currently we ship to US & Canada only. As for the shipping times we like all other businesses around the world have been suffering from post COVID effects.

Shipping things fast has been hard, but we still managed to reduce it from 20-30 days to just 8-14 days. But we are not satisfied with those numbers, neither are you that's why we are putting all our engines to work and reduce these numbers. Keep checking this page for the updated shipping time frame!

 

Please email hello@wagonism.com if you have any further shipping queries. 

 

What is Wagonism returns and refunds policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to help assistance. 

To be eligible for a return or refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You'll also need to provide photo proof to explain the situation.

To start a return, you can contact us at hello@wagonism.com Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@wagonism.com

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop.wagonism@gmail.com.

How do I change or cancel my order?

If you need to cancel or make any changes to your order please email hello@wagonism.com within 2 hours of making your purchase with the subject line of this email must read 'CHANGE OF ORDER' or 'CANCEL ORDER' and our team will be back to you shortly. 

Please make sure you have read our Returns & Refunds Policy before proceeding. 

I didn't receive a confirmation email?

Please make sure you check all folders in your inbox including the junk and spam folders. If you still cannot find your confirmation email please email hello@wagonism.com to ensure you provided the correct email during checkout. 

What currency is used on the Drop Bottle website? 

All orders on Drop Bottle are processed in USD.

For your convenience, we have a currency converter on our site which will automatically convert the price to your local currency. However this for an indication only, Drop Bottle process all orders in USD. While the content of your cart will be displayed in your local currency, you will checkout using USD at the most current exchange rate.

This is the reason your confirmation email amount may differ to the amount on your bank statement. 

What if I made a mistake in my shipping address?

If you have made a mistake in your shipping address please email hello@wagonism.com within 2 hours of placing your order. You must make the subject line 'CHANGE OF ADDRESS' and provide your full name, order number and corrected shipping address.

My order status is 'unfulfilled', what does this mean?

If your order status is shown as unfulfilled this simply means your order has not yet been dispatched, but the payment has been successful. Once your order has been dispatched you will receive an email to confirm your order has been fulfilled and another email providing you with a tracking number.